I'm a new user. How do I setup Microsoft MFA?

The process is specifically for people who do not currently have Duo setup with the University. If you currently have Duo, please follow the instructions at https://royalitsupport.scranton.edu/TDClient/147/Portal/KB/ArticleDet?ID=5235.

If you have questions or experience any issues while following this process:

• Contact the Technology Support Center at (570) 941-4357 or techsupport@scranton.edu.
  or
• Open an "MFA Incident" ticket by following this link:
  https://royalitsupport.scranton.edu/TDClient/147/Portal/Requests/TicketRequests/NewForm?ID=MGtICfvwouQ_&RequestorType=ServiceOffering

Before beginning the setup process, you will need two devices:

1. A computer where you can walk through the setup steps
2. The phone or tablet where you'll install the Microsoft Authenticator app

To setup your account and device for Microsoft MFA:

1. Install Microsoft Authenticator on your phone or tablet:
   1. Go to https://scranton.edu/mfadownload.
   2. Your browser should open your phone's app store - if it prompts you to switch apps, tap yes.
   3. Install the Microsoft Authenticator app.
       
2. Login to My.Scranton and setup your account for Microsoft MFA:
   1. In the web browser on your computer, navigate to https://my.scranton.edu.
       
   2. When prompted, enter your email address and password to sign in.
       
   3. On the next screen, you be prompted to secure your account. Click Next.
      
      
       
   4. If you have not yet installed Microsoft Authenticator on your phone or tablet, see the instructions at the top of this page. Once you have the app installed, click Next.
      
      
       
   5. Click Next again.
      
      
       
   6. A QR code will be displayed.
      
      
       
   7. On your phone or tablet, open the Microsoft Authenticator app that you previously installed.
      1. If you are prompted at any point to allow the Authenticator app to access the camera, tap Allow.
          
      2. If this is the first time you've opened the app, you may see this screen. If so, tap Skip.
          
          
      3. On the main screen of the app, tap the + button in the upper-right corner or click Add account, then tap Work or school account.
          
         
          
      4. Tap Scan QR code.
          
          
      5. Using your phone, scan the QR code that's displayed on the computer screen.
          
          
      6. If you are prompted to allow the Authenticator app to send notifications, tap Allow.
          
   8. On the computer, click Next.
      
      
       
   9. The computer will display a number for you to enter into the app on your phone. Enter the number and tap Yes.
       
      
      
       
   10. On the computer, click Done.
        

Your Microsoft MFA setup is complete!

Setup SMS Text Messages as a Backup

It's a good idea to setup text messages as a backup authentication method, in the event that your Authenticator app becomes unavailable (i.e. you changed phones).

Instructions for doing this are available at https://royalitsupport.scranton.edu/TDClient/147/Portal/KB/ArticleDet?ID=8136.