Duo: How to Re-Enroll Your Account

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You will need to re-enroll your device from a tablet or computer

Two Step Duo functionality will not automatically transfer to the new phone – you need to re-enroll your new device using the instructions provided below (click here for pdf instructions).

Please note that you will need to contact the Technology Support Center for the following instances:

If you are locked out of Duo due to excessive authentication failures.
If you have a new phone number.

Click here to re-enroll your new device

Re-enrollment Directions:

Note: If you have multiple devices registered, select your mobile phone in the device list.

Click Enter a Passcode.
A blue box appears, select Text me new codes.
You will receive a text message with a seven digit code. Enter this code in the box and click Log In.
Click Device Options.
Click Reactivate Duo Mobile.
Select the type of phone you have, click Continue.
If you still have to install the Duo app on your phone, go to your app store and type Duo Mobile. If you have the app installed, click I have Duo Mobile installed.

The next few steps require your phone to complete

Open the app on your phone
Tap the + button
Scan the barcode on your computer screen
Your phone will display a code
The screen will show you a checkbox
Click Continue
You should see a success message
Click Dismiss as you have successfully completed your setup